Delivery & Returns Policy

Christmas Deliveries

To ensure you're stocked up with everything you need to start your 2025 projects, please check our warehouse opening times below.

Monday 23rd December 2024 - Normal Working Hours
Tuesday 24th December 2024 - Sunday 29th December 2024 - Closed
Monday 30th December 2024 - Normal Working Hours
Tuesday 31st December 2024 - Closed
Wednesday 1st January 2025 - Closed
Thursday 2nd January 2025 - Closed

Orders will be processed during normal opening hours, the delivery will depend on the shipping method selected during checkout. We encourage you to place your order by Friday 20th December selecting next day delivery to ensure pre-Christmas delivery.

Delivery Charges

Delivery costs are calculated, based on country, delivery address, product weight and will be confirmed during the checkout process.
Once your order has been despatched, you will be sent a copy of the invoice and the tracking number, issued by the courier.

UK Delivery
We aim to process and despatch all orders, received before 2.00pm, the same day (Monday-Friday) but please allow up to 2 to 3 days for delivery.

Worldwide Delivery
Please allow up to 7 to 10 working days for delivery.

Returns

You are entitled to cancel your order and return the goods within 14 working days for a full refund. Do this by contacting us at sales@insertsdirect.com quoting the order number supplied to you and the reason for your return. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.